Waiting for your payment to arrive? Are you worried that something went wrong? On this page you can find all frequently asked questions about payments. Naturally, you can always contact us if you think something went wrong with your payment.
Since we process withdrawals manually, your money does not appear in your account right away. We normally process and transfer your withdrawal within seven working days.
A task goes through different stages: translation, proofreading and client review. When you have translated a task, the task is sent to a proofreader. You can see the progress on your dashboard in "Tasks on hold". When the proofreader has finished the task it progresses to client review. As soon as the client has accepted your translations (you can see the progress and the deadline for the client on the task description) your task is moved to the "History" tab and your earnings are released.
You do not need to send us an invoice for the projects that have been offered to you via the platform. We make an invoice for you automatically every week. You can view and download these invoices here
Sometimes we receive a document that is not compatible with our platform. For all document projects we will ask you to send us an invoice by email in PDF-format.
This depends on the projects we receive. If we have a project that matches your skills, you will receive it on your dashboard as soon as it arrives.
The rate we offer can vary per project, usually between € 0.04 and € 0.10. This depends on the difficulty of the texts and the number of tasks we have available.
The lowest rate is for very simple texts that can be translated with aid from our autocomplete feature. This allows you to work at a fast and steady pace. The highest rate is for texts that require extra attention for style and terminology research.